phone will always be answered by a live
person—something T-Lane Nation priori-
tizes so highly that no office has voicemail.
“The premise for that is the customer is
the highest priority,” says Williams. “Ev-
erybody in the company is a customer
concierge and we are all here to service
the customers. It is important for us that
our customers always know just how valu-
able they are.”
But that isn’t to say the company is not on
the leading edge of technology. Far from
it, T-Lane Nation has satellite tracking on
equipment along with 24-7 access for cus-
tomers, coast to coast, as well as cover-
age in the U.S. and Mexico, while having
specialists in crane heavy haul and indus-
trial moving. Another key differentiator is
the team’s capacity to move pieces that
scare most other carriers. Some of T-Lane
Nation’s key and highly successful servic-
es are based on providing specific areas of
expertise that have not been commodified
and where experience based competition
is low, including large building moving,
military security clearance, and hazardous
goods.
All T-Lane Nation team members make up
an extended family whose good health and
wellbeing is fostered and supported. T-
Lane provides its staff with fresh fruit each
week along with an inhouse Health and
Wellness Coordinator, Shannon Moens,
who offers the team customized fitness
AUGUST 2017
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