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business elite canada
H
SEPTEMBER 2015
some dating back to the early 1990s. In an
industry where trust is important, D&A’s
clients enjoy a level of consistency and fa-
miliarity that isn’t always apparent in the
collection business. And there’s no ques-
tion that it’s not an easy industry for its
employees, which makes D&A’s retention
rate even more admirable.
Cabral said the secret to the company’s
staffing success is the high level of con-
fidence he has in his team. “Employees
want to be coached. Our management
team has been a vital part of our success. I
consider them to be the best in the indus-
try. I have one expectation of them; coach
your staff to be as good as you are and
support their efforts.”
TEACHING STUDENTS HOW
TO MANAGE DEBT
Collection is a performance-driven busi-
ness and helping their clients recover
outstanding debt is the priority. But at
the same time, the industry is working to
educate consumers about the dangers of
