SEPTEMBER 2015
H
business elite canada
5
many of whom are blue chip corporations,
are typically financial institutions and insur-
ance companies, followed by businesses
in other sectors such as educational in-
stitutions and utilities. D&A’s commercial
division deals with business to business
accounts. The premise behind debt collec-
tion has changed little over the years; once
companies have exhausted their efforts in
securing owed payments, D&A steps in
with a process tailored to each client and
positioned for the best possible results.
It may begin with a letter to the customer
owing payment, indicating that their out-
standing account is now being serviced by
D&A Collection Corporation on behalf of
the client. After a specific time period —
as many as five to seven days — a D&A
employee will, as prescribed by legislative
guidelines, make the first phone call in an
attempt to secure payment or set up a pay-
ment plan to help that person deal with their
debt. Under strict legislative guidelines
and under even stricter client directives,
“We try and balance the two and take the consumer situation into account.”
Manny Cabral, EVP & COO
