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business elite canada
H
SEPTEMBER 2015
By Cheryl Long
Produced byTom Cunningham
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T
he collection industry has come a
long way, says Manny Cabral. Once
considered heavy-handed and
prone to intimidation tactics, many in the
business are changing their approach in fa-
vour of kinder, gentler methods.
The executive vice president and chief op-
erating officer of D&A Collection Corpora-
tion, based out of Mississauga, Ont., said
the days of simply demanding payments
are dwindling. Instead, collecting debt
