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business elite canada
H
SEPTEMBER 2015
D&A Collection Corporation generates
revenue while preserving the reputation
of the organizations it represents. This is
accomplished through effective dispute
resolution, conflict management, and ef-
fective listing. D&A representatives have
the responsibility of making consumers
understand their obligations to the debt
while protecting the client’s best interests.
“Every client at the end of the day is ex-
tremely different,” Cabral said. “Compa-
nies are companies. They have to drive
revenues, create profits for shareholders
and owners but when you’re dealing with
someone in the collections department,
everybody has a preferred approach. We
have to make sure we adopt those ap-
proaches and give them what they’re look-
ing for…”
TREATING PEOPLE WITH
RESPECT AND INTEGRITY
That approach is reflected in D&A’s val-
