The Revolution will be Digitalized
By Anna Guy
There is no denying digital transformation and customer experience are inextricably linked: businesses with successful digital strategies have increased market share, increased customer engagement, greater web and mobile engagement, and increased customer revenue.
One telling statistic: 58 per cent of CEOs rank IT-related priorities first only after “growth”. But as a business owner, you intuitively know that the digital economy is taking over. mobileLIVE exists to help you capitalize on it in the best way.
mobileLIVE has their finger on the pulse of what they describe as “hyperconnectivity”. The Richmond Hill, ON-based company has skyrocketed in less than a decade because of an ability to drive digital transformation initiatives, addressing key business challenges, and, ultimately, focusing on the most seamless customer experience on the market.
mobileLIVE is a professional services company, accelerating digital transformation with custom application development, systems integration, and testing services. Over the years, they have delivered exceptional experiences for some of Canada’s most iconic brands through specializations in Design Thinking, Mobile and Web Applications, Front-end Technologies, Cloud, IoT, Robotic Process Automation, Robotic Test Automation, Systems Integration, Agile Practices, DevOps, Big Data and Insights.
But don’t take our word for it. Take the accolades of any of mobileLIVE’s clients, a roster including the country’s biggest companies in tech and telecom. Or you could look to any of the company’s many awards, including Deloitte Technology Fast 50™awards (ranked 13th), Branham300 listing of Top Canadian Mobile Technology Companies (Ranked 9th), and TechConnex Technology Leadership Award as the “Momentum Company of the Year.”
mobileLIVE has also been awarded the prestigious title as one of Canada’s Best Managed Companies of 2017.
Jahan Ali, CEO, mobileLIVE, started the company in 2010. When asked what has precipitated his success, he does not hesitate. “Customer focus. There is only one reason for our success and it is being focused on the end user and customers,” he says. “We understand what customers’ requirements are.”
Ali sees companies overcomplicating things when it comes to innovation. “We simplify everything, and out of the hundreds of projects we have done, we have not failed any by sticking to this principle. By focusing on the end user and delivering a solid product, we have experienced so much exponential growth and [so many awards].”
mobileLIVE is changing the paradigm of technology and testing to user-driven development and testing. Ali says there is a lot of emphasis on technology but if an app or technology is not easy for the end-user, it will not be a success. “Our strengths in operational adaptability and scalability, enterprise grade solutions, end-user experience driven developments, modular and scalable approach, culture of robotic process and test automation, agile and lean structures along with collaborative working models to co-create, set us apart.”
In Short: mobileLIVE is focused on client success by transforming their visions into reality, increasing their operational agility, and creating exceptional experiences for their customers.
Ali strongly advocates job creation in Canada, and offsetting the trend of offshoring software developing work. Ali says, “It is about time we take initiative to bring those jobs back into Canada.” Walking the walk, mobileLIVE is a 100 per cent Canadian-owned company that hires local developers and constantly ties to find innovative ways to offset the cost attractiveness of sending work offshore.
“We want to challenge the total cost of ownership by providing Canadian businesses an option of using a local partner with a competitive price and that aligns with what our government is trying to do,” says Ali. “mobileLIVE is aligning our energies to actually focus on these areas and that will help a lot in growing the Canadian economy.”
“Simplification and innovation; I always tie them together,” says Ali. “I don’t think innovation has any meaning if you don’t simplify and back with solid delivery.”