OCTOBER 2015
H
business elite canada 9
A strong focus on customer service is at the
heart of Arkadin’s success. The company
has a “high touch” relationship with its
clients, which can include virtual training or
onsite instruction with a team of Arkadin
employees. Their aim is to take a long-term
approach to each client experience
“because today’s customer might start
with one technology and transition to
multiple services with us over a few years.”
In fact, Arkadin has many customers who
have been using their services for more
than 10 years; more than 95 per cent of
their clients are passing the two-year mark.
Finding success in
the Canadian market
Arkadin has been operating in Canada out
of its Toronto-based operations for 10
years. In a market dominated by large
telecommunications companies, Arkadin
has found its niche selling its suite of
services to companies both large and small.
“We’re really successful in Canada when we
do a great job of educating our customers
on the various services that are available.
The uptake on selling the entire suite of
services to our customers has been very
strong … the solutions in their totality have
been very well-received,” said Geoff
Newman, VP Sales, Canada.
Geoff Newman,
VP Sales, Canada
