place. [Brakaolva’s] work is remark-
able and rich in detail and you know
instantly you are in St. John’s.”
NEWFOUNDLAND
HOSPITALITY
If you’ve ever flown into the St. John’s
airport before, you know it’s not just
an airport, but a front porch. St. John’s
is one of a few remaining airports
to allow people in to the baggage
arrivals area to welcome friends and
family. More often than not, groups of
family members collect at the bottom
of the stairs to greet passengers, and
they outnumber travellers. “The only
time we don’t accommodate this is
at the peak arrival time leading up
to Christmas. There can be groups of
40 greeters for each passenger, and
it can become quite congested. This
can create safety issues, so the area is
limited to passengers at that time of
year,” says Collins. “Again, it’s part of
the culture.”
“We understand what the role of the
airport is, and that our impact goes
well beyond city limits,” continues
Collins. “Understanding what our
value is to our province really drives
us because we understand what we
do and how we do it impacts not just
St. John’s, but the entire province, and
it’s changed how we think about what
we do here.”
“We understand what the role of
the airport is, and that our
impact goes well beyond
city limits.”
---------------------------------
Keith Collins
President and CEO
NOVEMBER 2018 | BUSINESS ELITE CANADA 105
