Page 7 - Flair Airlines

the right aircrafts. The next thing is to have people

who can see forward and use best-in practise

techniques and the entrepreneurial spirit of winning
against all challenges to get us there.”

Scott says consultants have consistently said
that there is an almost unprecedented level of

excitement within the ranks of Flair, and a pent-up

enthusiasm from a group who wants to move the Jim Scott, President and CEO
company in the same direction.

“An ultra-low-cost option means
Flair is now looking at scalability and innovation to
more connections for families,
continue to offer an improved customer experience,
friends, and businesses.”
and new ways to make customers happy, including
Jim Scott, President and CEO
a piloted program allowing customers to order

food and drink at their leisure, directly from their
smartphone. It may seem simplistic, but it takes

into consideration times when a customer may “There is a movement in Canada now. We brought

have worked or slept through the initial offering, or low airfares here and I think Canadians are saying
be hesitant to ask the steward to go out of the way. we are going to support this airline because without

This app, a first of its kind in Canada, is part of Flair’s them, we will go back to the dark decade of no

customer-centric approach. “The reception of the ULCCs.”
program was very positive and we hope to deploy it www.flyflair.com

on all of our flights very soon,” says Scott.

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