The company also has smaller satellite of-
fices located in Vancouver and Montreal.
CCPC currently employs approximately
35 people and has room to grow to up to
about 80 employees.
Compliance and security features include
Canadian Government Security Clear-
ance – Level II; 24-hour alarm protection
with closed circuit surveillance cameras;
password-protected computers; extensive
backup processes; tamperproof/hacker
deterrent software; recording of all calls;
saving real-time phone records; locked en-
tryways and cabinets; and equipping all
computers with up-to-date programs, fire-
walls, and current anti-virus/anti-spyware
protection. The new location has allowed
CCPC to become compliant with the Per-
sonal Information Protection and Electron-
ic Documents Act (PIPEDA) and is working
towards becoming fully Payment Card In-
dustry (PCI) compliant.
FOSTERING A PROFESSIONAL
AND DEDICATED STAFF
CCPC believes in its well-trained and dedi-
cated people, Mislov said. The company
develops a professional staff by following
a three-step approach. First, they have an
exhaustive interview and evaluation pro-
cess. They do not focus on previous col-
lection experience, except for industry-
specific collections, and instead they seek
JULY 2015
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