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business elite canada
H
SEPTEMBER 2015
the customers in terms of the transaction,
but it is really about meeting the children’s
needs for a sufficient learning environ-
ment.
“It is a very delicate balance,” said Halim.
Because “the communication to the par-
ents has to be seamless – it has to be open
and direct . . . We strive to accommodate
(the needs of the families) and we try to
make sure that we are here to serve the
families and to make days easier for them.
They (should) not have to worry about us
when they already have their careers to
worry about.”
Halim said he does not focus on what his
competitors are doing but instead takes
time to focus on the feedback from his
own family and from the other families
they serve.
“That is where I see our competitive edge,”
he said. “We talk to families and see what
is missing and talk to families to find out
what they would like to see done better . .
. I will not use competition as a benchmark
because you are just going to get caught
up in who can beat who instead of getting
new, fresh ideas and bringing innovation
