the beginning. I think it’s a testament to the strength of the franchise model and hands on support we offer, if you are willing to work hard and pay attention to the training, success is inevitable.” The journey was not without obstacles. “I would say the biggest challenge was the delay in getting occupancy due to water supply issues in West Kelowna,” Kaytor says. “Our team alongside the franchise owners explored all options including the possibility of installing a temporary water system to be trucked in daily in order to capture at least some of the summer months for business. I would say that ongoing communication between our team, the landlord and the Westbank First Nations was paramount in achieving our ultimate goal which was an occupancy and business permit.” EXPANSION HORIZONS Smitty’s continues to see opportunities for growth, both in Canada and abroad. “We continue to grow in all markets across Canada with some heavy focus in the Ontario market and currently exploring US expansion,” says Kaytor. The chain’s ability to balance innovation with heritage is a key part of its strategy. 91 NOV 2025 | BUSINESS ELITE CANADA
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