Kitchener Housing Inc.

Digital access has also emerged as a factor. As more services shift online, gaps in digital literacy and access to devices or affordable internet can limit residents’ ability to navigate housing systems, benefits, and employment opportunities. Operational constraints further complicate the environment. Delays within the Landlord and Tenant Board system can extend timelines for resolving serious issues, creating financial and administrative strain for providers who must carry those challenges over longer periods. KHI’s response centres on prioritization and partnerships. Alani points to the importance of “stronger capital planning, better data, and sharper prioritization,” alongside efforts to pursue funding for both growth and retrofits. Sustainability-related funding, in particular, is seen as a way to modernize buildings while reducing long-term operating costs. 8

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