install new versions.
Connectivity is another area that is cru-
cial when it comes to running an effective
EMR system. Physicians rarely just work
out of their office or hospital; many will go
online at home to check results or patient
records. But the reality is that in any loca-
tion, internet connectivity can either slow
down or be dropped completely. For that
reason, CHS architected a “boosted cloud
model” that runs locally but connects to
the cloud in real time. That allows physi-
cians and medical staff to keep working
even with an internet outage and when
the connection is re-established, the data
updates itself and no information is lost.
Practices that have adopted EMR Advan-
tage are finding that the system is a draw
for physicians looking for a better prac-
tice environment. “You’ll see in advertise-
ments, in medical publications, that our cli-
ents are listing ‘We use EMR Advantage’
because they know that is a proven attrac-
tant to high quality doctors who want to
spend more time doing medicine and less
time playing around with complex technol-
ogy,” Dr. Tyson said.
Their favourite client, Kash said, is the “re-
luctant doctor”, typically the doctor who has
tried to use another software platform and
has run into issues. CHS wants to know
what made the process difficult: where
were the bottlenecks, what were the stop
gaps? “That way we can individualize and
address how to effectively train and deploy
that client,” she explained. Those types of
situations also help CHS customize and
evolve the system, a service that Dr. Tyson
describes as being “in our DNA”. “Most
EMR companies run away from custom-
ization,” he said. “We embrace it. Differ-
ent groups and specialties have their own
unique perspectives; we are very attuned
to addressing those needs”
“If it isn’t easy to use, if it doesn’t allow doctors to practice medicine and take of people
and listen to their life stories, the rest is meaningless.”
NOVEMBER 2015
H
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