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business elite canada
H
OCTOBER 2013
“We have a 32-year business
and our primary partner from
the supply side has been with
us for more than 27 years. We
have many customers in the
25--30 year range, and our av-
erage employee has been with
us for more than 10 years. In
fact, I have many 15-20 year
employees. Providing that
continuity over a long period
of time is a key factor for suc-
cess.”
Dan added, “Our challeng-
es today are to maintain our
ability to deliver high quality
services to our clients and to
maintain that relationship. In
many cases we are working
with third parties and we have
to ensure that their approach
and their vision is similar to
our own. As we add more
and more product offerings,
including solutions for ware-
house management, web com-
merce, payroll and budget-
ing, to name a few, - we find
ourselves involved with more
and more vendors. My job is
to ensure that their approach
towards our customers is the
same as our own. It’s impera-
tive for us to ensure that we
have that continuity because
our customers have grown to
expect levels of service and its
vital that we deliver them.”
As a company with offices in
both Canada and the United
States, Phoenix Systems has
experience dealing with cli-
ents and associates from all
over North America. The dis-
tinction between the two na-
tions, Mr. O’Toole says, is the
